Customer Support and Implementation Services
Systech's philosophy of partnership with every customer is most apparent in our daily interactions with Systech users. Systech support begins with on-site installation, on-site training and "go-live" services. It continues as part of a long-term relationship guaranteeing that every customer call is responded to within 45 minutes on a 24/7, 365 days per year basis and all new software releases and upgrades for licensed modules (with valid Systech Annual Support) at no additional charge. Annual user conference and quarterly newsletters are just part of the Systech customer success story.
Phone: 866.695.8153
Fax: 630.515.0214
Assured Response
Systech’s support call management system provides complete tracking and analysis of each request for assistance, ensuring that each call is responded to and promptly answered. Recent studies show that 85% of all telephone contacts with Systech are answered and responded to within 10 minutes. This is a clear indication of our commitment to our customers and the inherent quality of our products.
Constant, Consistent Upgrades for All Users
Well–designed, easy-to-use products go a long way toward explaining why Systech customers require less training and have fewer support questions than those companies utilizing other systems. Another component of the Systech philosophy is also key: All Systech customers are on exactly the same version and release level of Systech products because there are no license fees associated with new releases or upgrades. This helps ensure product quality, improves supportability and provides continuous productivity and profitability enhancements to every Systech customer.
Total Commitment to Quality
Another component of the Systech success story is a firm commitment to product quality from initial design through delivery and installation at each customer site. A regimented and exhaustive quality assurance testing program is applied to every new Systech product and release. No product can be shipped until it has successfully exceeded our standards.
Controlled beta site testing is another element of the Systech commitment to quality. New products and releases that have completed in-house quality assurance testing are then assigned to a limited number of customer sites for managed, real-world testing. Only after a product has successfully navigated all of these steps is it made available for a general release for all customers.
Training to Meet Real-World Challenges
Another component of our Customer Service philosophy is the belief that all training should be conducted at the customer’s site, utilizing familiar data from that customer whenever possible. This minimizes disruptions to the customer’s staff and provides better retention through “real-life” scenarios. Systech personnel are on-site for "go-live" days to be readily available for last-minute questions.
As our service philosophy demonstrates and proves, Systech is much more than just a software provider. We’re an integral partner to your business, helping every aspect of your organization attain ever-higher levels of efficiency, profitability and prosperity.
